International Symposium on Telecommunication (IST)

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Analyzing the Challenges of Applying Artificial Intelligence in the Field of Employment and Offering Solutions to Improve Skills and Workforce Training

Authors :

Azam sadat Mortazavi Kahangi¹ Hassan Yeganeh² Anita Hadizadeh³

1- ICT Research Institute (ITRC) 2- ICT Research Institute (ITRC) 3- ICT Research Institute (ITRC)

Keywords :

Artificial Intelligence،Employment،Workforce،Labor market،Skills

Abstract :

Artificial intelligence significantly impacts the economy and labor market, with effects varying based on a country's development status. Consequently, it is crucial to prepare for AI-related challenges in the labor market and to enhance workforce skills and training to leverage AI opportunities. This qualitative research aims to propose solutions to address these challenges in employment and skill development. Using the document method, upstream documents were identified and analyzed through thematic analysis. Initial solutions were formulated based on recommendations from international organizations and aligned with these documents. These solutions were then refined using the Delphi method, incorporating input from ten experts in the field. The research culminated in eight proposed solutions across three dimensions, education and skills, workforce recruitment, and digital literacy.